AN INDIVIDUAL APPROACH TO CUSTOMER SERVICE
Kyocera service is a constant work in progress – designed to exceed your expectations in the present and anticipate your needs in the future. We feel that this openness to change is the key to providing the flexibility that you require as an individual. Our services are designed to help integrate our devices into your unique IT environment. Our comprehensive service approach is designed to be highly flexible. Continual input from our business channel partners, customers and our Quality Assurance Division creates a workbench for product development. Based on real market conditions, this is an effective mechanism to adapt equipment and solutions to individual needs.
OUR SERVICE STARTS LONG BEFORE YOU BUY
At Kyocera Document Solutions, service is not just about providing a device and servicing it. Our service engineers, business channel partners and their service partners are dedicated to understanding your workflow so that we can provide you with flexible product offerings that fit your company, no matter how large or small. This same flexibility is included in our service offerings, which are tailor-made to suit your individual needs. And that is just the beginning.
THERE IF YOU NEED US
Kyocera’s philosophy is that your business and our services should go hand in hand. Our professional and comprehensive phone and on-site support is there for you, ensuring that you get a support solution tailor-made to your needs. And no matter how well things work, we believe that there is always a scope for improvement. Frequent checks as well as surveys on Customer Satisfaction help us to maintain our high standards of service and tailor them to suit your changing needs.